A commitment to your future!

By offering outstanding customer service, we seek to maintain long-term relationships with our clients.

Feedback & Complaints

In case of concerns or queries please take the following steps:

1. Get in touch with your investment advisor immediately. In case you don’t have one, contact our Customer Services at 021-111-090-090 from anywhere in Pakistan. Most issues are generally resolved this way.

2. If your issues are not resolved to your satisfaction, kindly complete the form below, and our team will get in touch with you as soon as possible.

Complaint Form

For Complaint, Contact: Mr. Agha Mustafa, Manager Call Center - Investor Relations Department at:

0300-0707417 (Mon-Fri, 9:30 am to 6 pm)

Types of Complaints

Financial Nature

Your transaction is taking longer than expected

Incorrect prices have been charged


Non Financial Nature

Database contains incorrect customer records.

Service-related issues: Staff behavior, tech failure, delayed response etc.


Steps involved in managing Complaints

DISCLAIMER: "In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the "SECP" ). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP's regulatory domain/competence shall not be entertained by the SECP."

Urdu Text Here

Discuss Your Plans
With Our Experts