How can Alfalah Assist?
How can Alfalah Assist?
For inquiries or concerns, we’re here to assist you promptly:
1. Reach out to your dedicated investment advisor. If you don’t have one, feel free to contact our Customer Services team at 021-111-090-090, from anywhere in Pakistan. Our experienced advisors are equipped to address most issues effectively.
2. Should your concerns persist, kindly fill out the form below, and our dedicated team will reach out to you promptly to provide further assistance. Your satisfaction is our priority, and we’re committed to resolving any issues you may encounter.
The process of managing complaints involves the following steps:
We greatly value your feedback and welcome your suggestions as they help us improve our complaint resolution process and service standards.
Manager Call Center – Investor Relations Department
Mr. Agha Mustafa
0300-0707417 (Mon-Fri, 9:30am to 5:00pm)
Fax: (92 21) 353 067 52
Email: aaml.is@alfalahamc.com
Whistle blowing is the act of exposing or disclosing any information, activity that may be harmful to the organization, especially of any/ all mismanagement, corruption, illegality, or wrongdoing within the concerned organization. AAML’s Whistle Blowing Policy is set of guidelines in place to encourage whistleblowers to raise any/ all relevant concerns by following the prescribed process, without any fear of retaliation by the organization and/or person in question.
After reading the policy you may submit your concerns anonymously or with your identity. All submissions are handled confidentially by the Head of HR.
All complaints will be kept confidential to the fullest extent possible. You may report anonymously; however, complaints with sufficient evidence, facts, or documentation are more likely to enable proper investigation. Submissions are received directly by the Head of HR, Alfalah Asset Management Limited, as per the approved Whistle Blowing Policy. False or malicious complaints may result in disciplinary action. I have read and understood the confidentiality statement above.
